Refund & Returns
At North Vision Vape, we want you to receive your order in good condition and as described. Please review the following guidelines before requesting a return or refund.
Return Eligibility
Eligible items may be considered for return if they are:
- Unopened and unused
- In their original packaging
- Purchased directly from our website
- Returned within [X days] of delivery
Opened or used products may not be eligible for return due to the nature of vaping and nicotine products.
Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Include your:
- Order number
- Description of the issue
- Clear photos of the product and packaging, if requested
We will review the issue and provide the appropriate next steps.
Non-Returnable Items
Certain products may not be eligible for return, including opened or used vape products, nicotine products, e-liquids, and items marked as final sale.
Please contact us if you are unsure whether an item qualifies for a return.
Refunds
Once an approved return is received and reviewed, an eligible refund will be issued to the original payment method. Processing times may vary depending on your payment provider or bank.
Original shipping charges may not be refundable unless the return is due to an error on our part.
Incorrect Orders
If you receive the wrong product, flavor, or quantity, contact us promptly with your order details. We will review the issue and work with you on an appropriate resolution.
How to Request a Return
To request a return or report a problem with your order:
- Contact us through our Contact Us page.
- Provide your order number and reason for the request.
- Include photos or other information if requested.
- Wait for return instructions before sending anything back.
Please do not send products back without receiving return instructions from our support team.